Privacy Policy

1. Introduction & Scope

Welcome to Gappey ("we," "our," or "us"), a real-time voice party room and social platform. We value your privacy and are committed to safeguarding your personal information in strict accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act), the Information Technology Act, 2000, and applicable international data protection standards.

This Privacy Policy applies to all users accessing or using the Gappey mobile applications (Android/iOS) and our official websites. By registering or using the platform, you consent to the data practices described in this document.

2. Age Requirement & Protection of Minors (18+ Policy)

Strict 18+ Rule: Gappey is exclusively intended for users who are eighteen (18) years of age or older. We enforce strict age verification upon registration. We do not knowingly collect, broadcast, or process data belonging to children or minors under 18. If we identify an account belonging to a minor, it will be immediately terminated.

3. Information We Collect

• Account Information: Phone number or email address, hashed password, username, profile display name, avatar, gender, and date of birth (used strictly for 18+ verification and never broadcast publicly).
• Voice & Audio Streams: Real-time audio transmitted through live voice rooms. Audio streams are routed in real time for communication and are not permanently archived unless flagged for trust, safety, or moderation violations.
• Transactional & Financial Information: Ledger entries for Coin top-ups, Diamonds received, and payout withdrawal details (such as UPI ID or bank beneficiary details for KYC compliance). We do not store raw credit card numbers or UPI PINs; all payments are processed through RBI-authorized payment gateways.
• Chat & Media Content: Direct and group chat messages. Private media shared in chats is encrypted in transit and automatically expires from media storage after seven (7) days.
• Device & Telemetry Data: IP address, device model, operating system version, app version, network quality telemetry, crash diagnostics, and push notification tokens.

4. How We Use Your Data

We process your personal information exclusively for lawful purposes:

• To provide voice party rooms, seat interactions, virtual gifting, and social features.
• To manage your virtual wallet balances, transactions, and legitimate diamond cashouts.
• To enforce room moderation, kick/ban controls, and protect users against harassment or fraud.
• To fulfill tax (TDS) and legal compliance obligations under Indian financial regulations.
• To provide customer support and notify you of critical security or version updates.

5. Data Storage, Security & Retention

Your personal data is hosted in secure, encrypted cloud data centers with strict access controls. Private chat media is stored in dedicated private object storage with automated 7-day lifecycles. We employ industry-standard encryption protocols (TLS 1.3, AES-256) to safeguard data in transit and at rest.

6. Your Data Protection Rights

Under the DPDP Act and applicable laws, you retain the right to:

• Access and review personal information we hold about you.
• Request correction or updating of inaccurate data.
• Request deletion of your account and personal data ("Right to be Forgotten").
• Nominate a representative in case of incapacity.

To exercise any of these rights, please contact our Data Protection Officer at privacy@gappey.com.

7. Grievance Officer & Inquiries

In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the contact details for our Grievance Officer are: